Support Center
Returns
Return Information
We’re here to make your return process as smooth as possible. Feel free to reach out to our Support Team with any questions.
Return & Refund Policy
Return Policy for Domestic Customers
We want you to be completely satisfied with your purchase! If you need to return an item, here’s how we can help:
Easy Returns Within 30 Days: You can return your product within 30 days from the original purchase date.
Condition of Returned Items: Please make sure the product is in new condition with all original hardware and packaging.
Requesting a Return Authorization: Before sending your return, please get a Return Authorization (RMA) number from us. Simply visit our Support Center to learn how.
Refunds: Once we receive and process your return, we’ll issue a refund in the same form of payment used for the original purchase.
We’re here to assist you with any questions or concerns. Please note that our return policy may change, but we'll always strive to provide you with the best service.
Out-of-Warranty and Damage
If your product is out of warranty or damaged, the RMA will be canceled, and we’ll return the device to you at no cost. If you need a replacement part that isn’t covered under warranty, we can help you purchase it and install it for you.
International Customers
Different rules may apply. Please contact support@aquaticav.com with any questions regarding international returns after product registration.
Start a Return
To begin the return process, follow the steps below:
Register Your Product: Before returning your product, make sure it’s registered online at account.aquaticav.com or via the Aquatic AV app. This helps us track your product from start to finish.
Reach out to our Support Team: via chat or by completing the form below. We’ll review your case and provide you with a Return Merchandise Authorization (RMA).
Ship Your Device: Please don’t send your device until you’ve received your RMA. Devices sent without an RMA will be returned to you.
Return Request
Return Process
Once you submit a return, our Support Team will provide a Return Merchandise Authorization (RMA).
Shipping Your Product
Please don’t send your device until you’ve received your RMA. Devices sent without an RMA will be returned to you. Once you have your RMA and instructions from us, ship your device to:
AAV HQ ATTN: AAV Returns Department
RMA # [include your RMA Number here]
282 Kinney Drive San Jose, CA 95112
Be sure to include your RMA Number on the second address line or elsewhere on the box. Please send only the authorized unit(s) in proper packaging, as we aren’t responsible for damage or loss during shipment.
Inspection and Resolution
When we receive your device, our team will inspect it to determine if it needs repair, replacement, or refund.
- If it’s under warranty and defective, we’ll repair or replace it with an equivalent model via prepaid ground freight.
- If no defect is found, the unit will be returned to you as received.
- If we can’t provide a satisfactory replacement, we’ll issue a credit. Incomplete units returned for credit will incur a 10% restocking fee.
How to Check the Status of a Return
If you have questions about the status of your RMA or returned device, please don't hesitate to reach out to Aquatic AV Customer Support via email at support@aquaticav.com.
Simply include the RMA Number provided to you by the AAV Support Team when they authorized the return, and they will be able to track your case to give you an update.